About Care Support

Care Support has been providing care and support to people for over 20 years.  Originating in the homecare sector, it has now developed into a specialist extra care provider, delivering personalised care and support to over 800 units of extra care in the south east and continuing to grow.

The management team at Care Support passionately believes in the benefits of extra care and, wherever it is commissioned, Care Support stimulates vibrant community hubs that promote a way of life that gives people as many opportunities as possible to remain mentally and physically active, to enjoy later life to the full and to remain active and useful members of their communities.

How do we do this?

We do this by:
  • training our staff to higher than CQC minimum standards and by including in that training specific training around enablement, self-determination and inclusive decision making – our staff have the confidence to help you to create your own care plan and to encourage you to design the support you need to help you to be as independent as possible.
  • encouraging and expecting all staff to gain appropriate qualifications (QCF Social Care Levels 2 & 3) and providing ongoing additional and specialist training
  • training our staff to the Gold Standards Framework on end of life care
  • encouraging staff and residents to become Dignity Champions to ensure that residents are treated with dignity
  • having staff who are Dementia Friends and Champions and signing up to Dementia Action Alliances in all areas where we have extra care schemes to champion better knowledge of the condition
  • encouraging residents to form Residents’ Committees at every scheme to direct the social life of the scheme according to residents’ wishes
  • embracing communities and services around schemes and creating vibrant community hubs
  • partnership work with local councils, voluntary organisations, health services and local professionals to ensure access to services that improve health and wellbeing
  • listening to, and acting upon, our residents’ views
  • a corporate commitment to improve quality including acquiring and maintaining external accreditation as follows:
    • Committed to Equality Gold Standard Accreditation
    • The Contractors Health and Safety (CHAS) Accreditation
    • ISO 9001 Quality Management Standard
    • ISO 14001 Environment Management Standard
  • a corporate commitment to continuous learning and best practice exemplified by membership of:
    • ISO 14001 Environment Management Standard
    • United Kingdom Homecare Association (UKHCA ) including signature to its Code of Practice demonstrating commitment to providing high quality, safe and compassionate care
    • Sitra – professional housing, care an support organisation
    • Sheltered Housing Network
and, of course, we are a regulated care provider with the Care Quality Commission, the independent health and social care regulator in England.