Spotlight on Care Support in Extra Care

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There is no standard definition of extra care housing but is of often defined as “housing designed with the needs of frailer older people in mind and with varying levels of care and support on site.” People who live in extra care housing have their own self-contained homes, their own front doors and a legal right to occupy the property. Most extra care is characterised by a 24-hour staff team and a range of communal facilities to encourage social engagement and discourage social isolation.

Care Support has been providing care and support in extra care schemes for more than ten years and, during that time, has gained valuable experience as to what makes extra care work.  Fundamentally, it understands that the most successful extra care schemes require a number of different elements all to work in harmony to maximise the benefits:

Key elements to success include (but are not limited to):

  • A well-designed purpose built or adapted building
  • Flexible and responsive delivery of care, including at night
  • Consistent staffing
  • Well trained staff who care about the whole person, not just their personal care needs
  • Partnership work with the local health, voluntary and professional communities to ensure services to the scheme
  • A personalised and reabling approach
  • Well managed positive risk planning
  • Self-determination and choice for residents
  • Assistance to develop a vibrant community hub with activities led by residents

Care Support’s ability to win repeat business from commissioners is testament to the success of its approach.

Care Support prides itself on delivering professional, high quality care.  It provides extensive training to its staff, consisting of a rolling training programme of over 20 courses, including sector-recognised health and social care qualifications and courses covering specific care needs, for example, diabetes care.

Care Support is also accredited with quality standards including:

  • Committed 2 Equality Gold Standard Accreditation
  • The Contractors Health and Safety (CHAS) Accreditation
  • ISO 9001 Quality Management Standard
  • ISO 14001 Environment Management Standard

and is signed up to the Social Care Commitment, Dignity Standards and Dementia Action Alliances.

Not an organisation to rest on its laurels, it is currently pursuing Gold Standards Framework Accreditation for end of life care.

Care Support is registered with the Care Quality Commission and all staff undergo rigorous vetting including two references and an enhanced Disclosure and Barring check.

Elderly lady who has left a testimonial for Care Support

“I am very happy with my carers. They treat me very nicely and with respect and honour. I really love having them around and to Care Support, your services are very satisfactory. Keep it up.”

Service User

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